Projects
Part 139 Airport Safety Training
This online course was developed after revamping an in-person airport certification course. Rather than removing or simplifying the required language, I preserved the full regulatory text and restructured how it was experienced by learners.
Customer Authentication Scenarios
This scenario-based learning activity was designed for use within the Canvas LMS for new hire tellers. The content was informed by documented learner error patterns and developed in collaboration with instructors and subject matter experts to strengthen real-world customer authentication decisions.
Effective and Compliant Digital Communications
This course was developed to address the real risk created by everyday digital communications, where well-intended messages can introduce legal, regulatory, and reputational exposure. In partnership with Corporate Legal, the course translates dense guidance into practical decision-making skills.
Shadow IT Video
This video highlights the operational, security, and compliance risks associated with Shadow IT, illustrating how the use of unapproved tools can introduce vulnerabilities across enterprise systems.