Projects.

Customer Authentication Scenarios

Designed scenario-based training informed by documented learner error patterns, developed in collaboration with instructors and SMEs to strengthen real-world customer authentication decisions.

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Scenario-based training image at a bank counter labeled “Acme Bank,” introducing “Scenario 1: Known or Not?” for customer authentication decision-making.

Part 139 Airport Safety Training

This online course was developed after revamping an in-person airport certification course. Rather than removing or simplifying the required language, I preserved the full regulatory text and restructured how it was experienced by learners.

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Sauce & Slice Pizzeria

Development of website, brand identity and e-commerce platform for an mom and pop pizza shop based in Brooklyn, New York.

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